Refund policy

REFUND & RETURNS POLICY

We want you to love your Bloom a Little set. Please read this policy before placing your order.

1. All sales are final
Because each set is prepared and shipped especially for you, all sales are final. We do not accept returns or exchanges for change of mind. This does not affect your rights for damaged, defective or missing items (see section 2).

2. Damaged, defective, missing tiles or wrong item
Please inspect your set as soon as it arrives.

• Contact us within 7 days of delivery at hello@bloomalittle.ca with your order number, a short description of the issue, and clear photos of the tiles or items concerned, the box and the shipping label.
• Once we review your photos, we will send you the replacement tiles or items, or a new set if the damage is significant, at no cost to you. You do not need to send anything back.
• If a replacement is not possible, we will issue a refund to your original payment method within 5 to 10 business days.

3. Lost packages
If your package is confirmed lost by the carrier, we will send you a new set or issue a full refund.

4. Your rights
Nothing in this policy limits your rights under applicable consumer protection laws, including Quebec's Consumer Protection Act.

Questions?
Write to us at hello@bloomalittle.ca. We are here to help.